1. Introduction
Monet Behavioral Health Center (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our telehealth and mental health services.
By using our website or services, you consent to this Privacy Policy.
2. Information We Collect
Personal Information
We may collect the following information when you:
Schedule an appointment
Request a consultation
Complete a contact form
Submit intake paperwork
Communicate with us
This may include:
Full name
Email address
Phone number
Date of birth
Insurance information
Payment details
Health-related information necessary for treatment
Health Information
As a psychiatric and mental health provider, we may collect Protected Health Information (PHI) in accordance with HIPAA regulations. This includes information related to psychiatric evaluations, diagnoses, medication management, and treatment plans.
3. How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide psychiatric evaluations and medication management
Deliver telehealth services
Process payments and insurance claims
Respond to inquiries
Improve patient care and website functionality
Comply with legal and regulatory requirements
We do not sell or rent your personal information.
4. Telehealth & Online Services
We provide secure online sessions tailored to individual needs. Telehealth platforms used for appointments follow HIPAA-compliant standards to protect your privacy and confidentiality.
Patients are responsible for ensuring they access telehealth services in a private and secure environment.
5. Payments & Insurance
We may collect payment information for:
Initial Session Fee
Standard Visits
We accept major payment methods and may process insurance claims through in-network providers. If we are out-of-network, we may provide a superbill for reimbursement purposes.
Payment information is processed securely and is not stored on our website servers.
6. Cookies & Website Data
Our website may use cookies to:
Improve user experience
Analyze website traffic
Maintain secure sessions
You may disable cookies in your browser settings at any time.
7. Data Protection & Security
We use appropriate administrative, technical, and physical safeguards to protect your personal and health information, including:
SSL encryption
Secure hosting
HIPAA-compliant systems for clinical documentation and telehealth
In the event of a data breach, affected individuals will be notified as required by law.
8. Who Has Access to Your Information
Access to personal and health information is limited to:
Carlita Lockett, PMHNP, APRN
Authorized administrative staff (if applicable)
Secure third-party service providers necessary for operations (billing, telehealth platforms, insurance processing)
All third-party providers are required to maintain confidentiality and comply with applicable privacy laws.
9. Your Rights
You have the right to:
Request access to your records
Request corrections to inaccurate information
Request restrictions on certain disclosures
Request a copy of your data
File a complaint regarding privacy concerns
Requests may be submitted using the contact information below.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies separately.
11. Legal Disclosure
We may disclose your information if required by law, court order, or to protect the safety of the patient or others, in accordance with federal and state regulations.
12. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact:
Monet Behavioral Health Center
Fairlawn, Ohio 44333
Phone: (330) 679-5131